Terms & Conditions

This website is owned and operated by Skin Muse Private Limited, a private limited company duly incorporated under and governed by the Companies Act, 2013 and having its registered office at Hyderabad- 501301, India.

The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Skin Muse Private Limited/Skin Muse and the terms “Visitor” “User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“www.skinmuse.store”). Please read these Terms and Conditions carefully. By accessing or using the website, you agree to be bound by these Terms and Conditions and the Policies referenced herein. If you do not accept the Terms and Conditions stated here, we kindly request that you exit this site. The Company reserves the right to revise these Terms and Conditions at any time by updating this posting. You are responsible for regularly reviewing these Terms and Conditions.

Ownership of Rights

The “Skin Muse” name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks of Skin Muse Private Limited. Skin Muse Private Limited expressly reserves all intellectual property rights in all text, images, programs, products, processes, technology, content and other materials which appear on this Website.

Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Skin Muse Private Limited’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Skin Muse Private Limited.

Use & Accuracy of Content

We have made every effort to display the colors of our products accurately. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

All weights, dimensions and capacities given are approximate only. We have made every effort to ensure that all information provided on this website is accurate and up-to-date, but we do not guarantee that there are no errors.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Skin Muse Private Limited. You may not modify, distribute or re-post anything on this website for any purpose.

Orders & Shipping

All products/services and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Skin Muse reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.zz

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product

that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 3 days of placing the order.

However, cancellation requests may not be entertained if the orders have been communicated

to such sellers / merchant(s) listed on the Platform and they have initiated the process of

shipping them, or the product is out for delivery. In such an event, you may choose to reject the

product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team.

The request would be entertained once the seller/ merchant listed on the Platform, has checked

and determined the same at its own end. This should be reported within 3 days of receipt of

products. In case you feel that the product received is not as shown on the site or as per your

expectations, you must bring it to the notice of our customer service within 3 days of receiving

the product. The customer service team after looking into your complaint will take an


appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers,

please refer the issue to them.

In case of any refunds approved by SKIN MUSE PVT LTD, it will take 5 days for the refund to

be processed to you.


Return Policy

We offer return / exchange within first 3 days from the date of your purchase. If 3 days have

passed since your purchase, you will not be offered a return, exchange or refund of any kind. In

order to become eligible for a return or an exchange, (i) the purchased item should be unused

and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the

item that you purchased on a sale, then the item may not be eligible for a return / exchange.

Further, only such items are replaced by us (based on an exchange request), if such items are

found defective or damaged.

You agree that there may be a certain category of products / items that are exempted from

returns or refunds. Such categories of the products would be identified to you at the item of

purchase. For exchange / return accepted request(s) (as applicable), once your returned

product / item is received and inspected by us, we will send you an email to notify you about

receipt of the returned / exchanged product. Further. If the same has been approved after the

quality check at our end, your request (i.e. return / exchange) will be processed in accordance

with our policies.


Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or

speed post only. Orders are shipped and delivered within 5 days from the date of the order

and/or payment or as per the delivery date agreed at the time of order confirmation and

delivering of the shipment, subject to courier company / post office norms. Platform Owner shall

not be liable for any delay in delivery by the courier company / postal authority. Delivery of all

orders will be made to the address provided by the buyer at the time of purchase. Delivery of

our services will be confirmed on your email ID as specified at the time of registration. If there

are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is

not refundable.

Website Usage Restrictions

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

 

  1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, “flooding”, “spamming”, “mailbombing” or “crashing”.
  4. Sending unsolicited email, including promotions and/or advertising of products or services.

 

Violations of system or network security may result in civil or criminal liability. Skin Muse Private Limited will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Pricing and Orders

All prices listed on www.skinmuse.store are listed at the Maximum Retail Price (MRP), inclusive of all applicable taxes. In the event that a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Skin Muse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Skin Muse reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per order.

Indemnity

You agree to indemnify and hold Skin Muse Private Limited, its officers, directors, employees and agents, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Skin Muse website. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier.

Liability

Skin Muse Private Limited will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

Disclaimer of Consequential Damages

In no event shall Skin Muse Private Limited or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

Termination

These Terms and Conditions are effective unless and until terminated by either you or Skin Muse Private Limited. You may terminate these Terms and Conditions at any time by notifying us by email or ceasing to use our Website. Skin Muse Private Limited may also terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website.